GPD WIN MAX 2 Handheld gaming PC

I'm giving my overall experience 2 stars because the customer service has been great so far (still waiting on an update though) and the hardware looked fantastic. Key word "LOOKED".

Short version: The GPD WIN MAX 2 (2025) was bricked on arrival. No lights, no charge indicator nothing. I'm not sure how this could happen (seems like a glaring Q/A issue) but seems to be common enough with GPD that it has me concerned (a quick google or reddit search will return a lot of results for this type of problem). During the return there were three reasons in the drop down for "return reason" and first one listed was "will not turn on". Yikes.

They paid return shipping and it is in the void now, no word on ETA for return of my RMA'd WIN MAX... A bit frustrating. After waiting for the backordered laptop (not knowing it was backordered) for 2 months then this happens. I'm in the USA so that complicates things, you know, like everybody I want it and I want it right now lol. The hardware was so nice in hand. Like I cannot express how nice this thing looked and felt. It was solid. And I like I said CS was great so far.

UPDATE 4/16/25: Received my replacement this past Saturday. I've been using it heavily and so far so good. This is such an awesome laptop and gaming device. I am playing Flight Sim 2020, Starfield, Minecraft, AOE4 all no problems. I haven't had time to set up emulation but I'm sure it will be awesome.

I increased my rating from 2 to 3 stars. Wish I could give it more. I have very little trust in the long term reliability of the product after it came in DOA the first time. Also my replacement appeared to be a previously opened and possibly repaired unit. Hard to say but the unboxing was not as clean as the first one.

All said if you want/need one of these buy it, there is no competition for it. Ultimately I would do it again.

This is my first experience with GPD products.
I purchased the Win Max 2 (2025) 64GB/2TB version. I received after waiting several weeks, I pre-ordered it, so the waiting time is not part of this review.
I'm quite upset, disappointed and frustrated for the overal poor quality of this device. At almost each reboot, my device is showing just a black screen and I cannot operate. I need to force shutdown the machine, wait like 10 minutes and then turn on again. This is absolutely not acceptable.
If this is the compromise that I need to accept to work with this device, I cannot digest the high price of sell. There should be a consistency between the quality of the machine and the product performance.
This ratio is absolutely not achieved and this is the reason for 1 star rating.
I'm ready to accept eventual compromise by i.e. a 50% price reduction or a proof of hardware/software redesign with proper validation and verification before starting the mass production and sells.

This is perfect for anyone in the civil service industry. I am in the military and have to say from size it fits in my uniform pocket and snug into my bookbag. It's robust which also means durable which is great when deployed or utilized during training. It can handle MAX spec even for the latest high rendering games with little to no latency, for example Call of duty and Elden Ring. It has a solid encryption base which allows me to log into any government website. All of this while also having an amazing customer service team makes me want to come back for more, a couple of my friends just made some orders too because of what i showed them. I cant wait to see what this company does next!

I've had the Win Max 2 for a few weeks now, and I have to say it meets all expectations. I don't think I've even scratched the surface of what this little powerhouse is capable of. It's probably not perfect for everyone, but if youre here reading the reviews and you're on the fence, It's probably what you're hoping for.

But, here's the real reason I'm even bothering to write this review, DROIX support has been amazing. Vikram on their support team made my weekend so much better by almost instantly providing me some technical help. This Win Max 2 2025 is a little different than the 2024, and not every quirk is worked out. There's videos and guides all over for the 2023/2024 models, but the DROIX support seems to have some deeper knowledge on the 2025 than most folks on the internet have figured out yet. You have my sincere thanks, and a new fan.

So, if you want a cool, functional, well designed, and most importantly, well supported device. Here's where you buy it from.

Has everything you need in one awesome device! My son said it was the best gift he ever got. Says a lot from a serious gamer. Customer service was prompt and very helpful. Absolutely recommend GPD to everyone and anyone.