MinisForum EliteMini HX90 – AMD Ryzen 9 Mini PC

We're very sorry for the difficulties you're experiencing with your HX90. We understand this has been a source of considerable frustration for you and we apologize for any inconvenience you may have endured as a result.

At Droix, our customer's satisfaction is of primary importance to us and we deeply regret that we've fallen short of not just our goals, but your expectations as well.

We acknowledge that you've taken painstaking steps to resolve the issue yourself and we recognize your diligent efforts, even as we are sorry they have not led to the desired results. We appreciate your patience and your attempts to troubleshoot these issues.

In light of your communication, we noticed that the information we asked for in our last correspondence from support has not been answered. This data is crucial in helping us properly diagnose and hopefully resolve your issues.

Additionally, we have noted your concerns about the warranty and the unfortunate timing of your purchase in relation to changes in our extended warranty policy. Under normal circumstances, we strictly adhere to our warranty terms and conditions and we are open to offering you a repair at the minimum possible cost.

Please kindly follow up with our support team and supply the requested details. We are confident that we can work together towards resolving this issue with the best possible outcome. Please be assured that we are committed to turning your initial experience into a positive one.

Again, we deeply regret the inconvenience this has caused. Your feedback is invaluable to us and it helps us review and improve our products and services. Above all, it is always our aim to provide excellent customer service and quality products.

Once again, we're sorry for the trouble you're facing. We look forward to hearing from you soon and resolving this matter to your satisfaction.

Hi,

Thank you for your feedback and for taking the time to leave us a review. We're delighted to hear that you found our product well made and easy to set up. It's great to know that it operates quietly, even in warm weather conditions. We appreciate your positive comments.

However, we noticed that you rated our product with 4 stars. We want to ensure that you have the best possible experience with our product, so we would like to inquire if there are any concerns or issues that you would like to discuss with our support team. We encourage you to reach out to us at [email protected], and our dedicated team will be more than happy to assist you.

Your satisfaction is our top priority, and we value your feedback as it helps us improve our products and services. We look forward to hearing from you and addressing any concerns you may have.

Thank you once again for choosing our product and for your positive review.

Kind Regards
Vikram

Hi,

Thank you for your feedback and for taking the time to leave us a review. We're delighted to hear that you found our product well made and easy to set up. It's great to know that it operates quietly, even in warm weather conditions. We appreciate your positive comments.

However, we noticed that you rated our product with 4 stars. We want to ensure that you have the best possible experience with our product, so we would like to inquire if there are any concerns or issues that you would like to discuss with our support team. We encourage you to reach out to us at [email protected], and our dedicated team will be more than happy to assist you.

Your satisfaction is our top priority, and we value your feedback as it helps us improve our products and services. We look forward to hearing from you and addressing any concerns you may have.

Thank you once again for choosing our product and for your positive review.

Kind Regards
Vikram