GPD WIN MAX 2 Handheld gaming PC

Got it on time and was a smooth interaction with customer service

Win max 2 2025. Quality is on point, it works flawlessly. It is comfortable to hold and game on. Doesn't get too hot while gaming. Most people think it's a work laptop. Once my lte card arives I'll be able to use it anywhere

GPD WIN MAX 2 2025 Handheld PC for Gaming

Last year I purchased a 2024 model. It arrived with damaged components, including screen and joysticks among others. I filed for RMA in December. They sent an inaccurate return label, leading the device to be held up at a post office for several months. They refused to furnish an accurate return label and so I had to arrange personally with UPS to return the package to me, and then I had to pay out of pocket for a new return label. After they received the unit, I had to pay Droix over $100 USD to repair components that they had previously assured me were covered by the 2-year warranty. After I paid, them they competed repairs. I provided them with my address-- from which I sent them the unit. Today I received notice that Droix has sent the repaired device to an altogether different country.

At the time of this review, neither customer support nor CEO has offered any clarity as to the status of my $1700 USD laptop. Caveat Emptor.

I'm giving my overall experience 2 stars because the customer service has been great so far (still waiting on an update though) and the hardware looked fantastic. Key word "LOOKED".

Short version: The GPD WIN MAX 2 (2025) was bricked on arrival. No lights, no charge indicator nothing. I'm not sure how this could happen (seems like a glaring Q/A issue) but seems to be common enough with GPD that it has me concerned (a quick google or reddit search will return a lot of results for this type of problem). During the return there were three reasons in the drop down for "return reason" and first one listed was "will not turn on". Yikes.

They paid return shipping and it is in the void now, no word on ETA for return of my RMA'd WIN MAX... A bit frustrating. After waiting for the backordered laptop (not knowing it was backordered) for 2 months then this happens. I'm in the USA so that complicates things, you know, like everybody I want it and I want it right now lol. The hardware was so nice in hand. Like I cannot express how nice this thing looked and felt. It was solid. And I like I said CS was great so far.

UPDATE 4/16/25: Received my replacement this past Saturday. I've been using it heavily and so far so good. This is such an awesome laptop and gaming device. I am playing Flight Sim 2020, Starfield, Minecraft, AOE4 all no problems. I haven't had time to set up emulation but I'm sure it will be awesome.

I increased my rating from 2 to 3 stars. Wish I could give it more. I have very little trust in the long term reliability of the product after it came in DOA the first time. Also my replacement appeared to be a previously opened and possibly repaired unit. Hard to say but the unboxing was not as clean as the first one.

All said if you want/need one of these buy it, there is no competition for it. Ultimately I would do it again.